Terms & Condition
Please read these terms and conditions carefully before
accessing or using the services of this website. Your reliance upon information
and content obtained by you through this site is solely at your own risk.
Neither we nor our content providers assume any liability or responsibility for
any damage or injury to you, other persons or property arising from any use of
any product, information, idea or instruction contained or service provided to
1. ARIN MEDI TOUR PVT.LTD.
is a limited liability Indian Company engaged in the business of running a Web
Based Health Care Information Centre and is the referral agent of registered Hospitals
all over India listed on the Website (collectively referred to as Scheduled
Hospitals) thus referring the inbound tourists and/or residents
interested/willing/desirous of getting medical treatment in India for the
ailments suffered by them, besides providing web based information duly
certified by the Specialists/Doctors from the Scheduled Hospitals to the
patients, as per their queries related to ailments suffered by them.
2. ARIN MEDI TOUR PVT.LTD. besides
being engaged in the above said activity is also in the business of providing
services in the fields of ticketing, tour operations, quality hotel
accommodations as well as conveyance to the inbound tourists/foreign visitors.
3.The Patient, who is
desirous of receiving medical treatment during his/her stay in India, intends
to avail the services of ARIN MEDI TOUR PVT.LTD. rendered upon terms and
conditions stipulated herein below.
4.This Agreement envisages
in ARIN MEDI TOUR PVT.LTD answering the
web based medical queries raised by the Patient/User and referring such Patients
intending to get medical treatment at the Scheduled Hospital(s) in India.
NOW THEREFORE, THIS AGREMENT WITNESSETH AS UNDER:
1. By accessing or using the
services of this Website, the User signifies his acceptance and acknowledgment
to the terms and conditions set forth below as well as the terms and conditions
amended by this Website from time to time, including expressly, but not limited
to the general principles of the websites of its subsidiaries and affiliates.
The User are advised not to use the services of this Website if they do not
agree to these terms and conditions.
2. This Website reserves the
right to revise/modify these terms and conditions at any point of time without
notice or reason, by updating this page, and the Users use of this Website
after any such revision/modification, signifies Users acceptance to the revised/modified
terms and conditions. Therefore the User is advised to check these terms and
conditions periodically for any change(s). These terms and conditions were last
updated on …………
3. The User agrees not to
use services of this Website, if he/she is not able to form legally binding
contracts or otherwise and is less than 18 years of age .
4. The User is solely
responsible for any activity that occurs under his screen name or by use of his
e.mail account. The User hereby warrants that all information submitted by the
User is true, current and complete. If information submitted by the User is
found to be false, deceptive, incomplete or concealed deliberately, this
Website reserves the right at its sole discretion to discontinue the service
and/or terminate this Agreement immediately.
5. The User agrees to use
the services provided by this Website, its affiliates, consultants and
contracted companies, for lawful purposes only. The User agrees not to violate
any laws, third party rights or our policies. International users agree to
comply with all Local Laws regarding online conduct.
6. This Website reserves the
right to refuse service to anyone for any reason at any time.
7. Patient Referral and Payment Procedure
(a) ARIN MEDI TOUR PVT.LTD shall assimilate details of the medical
history/health details of the Patients to be referred for treatment to the said
Hospital(s) supported by a report authenticated by the Patient's Doctor.
(b) The medical reports may
be forwarded by the Patient to the concerned Hospitals through the message box
/ portal of ARIN MEDI TOUR PVT.LTD for any assistance, so as to enable the concerned
Hospital regarding formation of any opinion relating to the treatment required
by the Patient & the estimated costs for such treatment.
(c) The receiving of
reports/medical history/health details from the Patient in advance is a
condition precedent in the cases where the Patient has already planned to
receive treatment in India, but in Ambulatory cases this is not a condition
(d) The Patient will pay the
entire Cost(s) of treatment in advance to the Hospital against receipt of the
same issued by the concerned Hospital before commencement of the treatment or
as and when asked by the Hospital Authorities to deposit the same. Payment of
treatment cost(s) is a matter exclusively between the Patient and the Hospital
concerned and this Website has no liability in any manner whatsoever in the
matter arising out of the payment of treatment cost.
(e) In all cases, the Patient
shall bear the cost(s) of pre-treatment initial tests which are mandatory before
the start of actual treatment.
(f) The Patient will be
liable to pay the escalated cost(s),if any, i.e the difference in the estimated
cost and the actual cost of treatment as applicable at the time of undergoing
the said treatment.
(g) Further the Patient shall
be liable to pay for the extra-treatment, post treatment complications,
cross-referrals as desired by him or if so advised by the Doctor in charge of
the specific patient, whose decision shall be final and binding upon the patient.
8. Mandates and Obligations of ARIN MEDI TOUR PVT LTD
(a) ARIN MEDI TOUR PVT.LTD shall
receive the query regarding ailment suffered by the patient desirous of
receiving treatment in India and forward the same to the Specialist Doctor at …….
Hospital for his comments/suggestion coupled with his certificate of
authenticity and revert back the same to the patient within 7(seven) days of
the receipt of the said query.
(b) ARIN MEDI TOUR PVT.LTD
may assist the Patient to contact the concerned Hospital through our message
box/ portal regarding any assistance relating to his/her treatment in India.
(c) Before admission, the
Scheduled Hospital(s) may ask for a commitment letter duly signed by the
Patient confirming that in the event of cross referral or additional diagnostic
or treatment facility availed by the Patient, the patient will pay the said
Hospital(s) the expenses thereof before leaving the said Hospital. This matter
is again an activity between the Patient and the Scheduled Hospital(s) and
the/this Website or ARIN MEDI TOUR PVT.LTD has no role to play and hence expressly
disclaim any liability.
(d) In case the treatment
extended to the Patient(foreign national) is likely to go beyond the stipulated
period of his stay in India, whereby making it necessary to get the extension
of visa by the Patient, in that event all the initial formalities i.e. filing
of application as well as other relevant tasks ancillary to that shall be
solely done by and shall be the exclusive liability of the patient. However, ARIN
MEDI TOUR PVT. LTD will assist the patient or his/her accompaniments in
following the procedures and contacting the concerned Authorities, the costs of
which shall be borne by the patient. The patient will pay to ARIN MEDI TOUR
PVT.LTD the amount of service charge on account of assistance and other related
(e) ARIN MEDI TOUR PVT.LTD
shall arrange for the desired quality hotel accommodations, conveyance and
other facilities for the patient and his/her accompaniments subject to payment
made by the patient or his/her accompaniments against the invoices so raised by
ARIN MEDI TOUR PVT.LTD for such services rendered from time to time.
(f) ARIN MEDI TOUR PVT.LTD
shall refer the patients to the nearest Scheduled Hospital within India, in which
State the patient is staying in India during his/her visit save and except Patients
having Insurance Policy.
9. Obligations and Averments of the Patient
(a) The Patient shall contact
the Hospital concerned through the message box/portal of ARIN MEDI TOUR PVT.LTD
with his/her reports/medical history
papers/complete health details for any assistance prior to the commencement of
(b) Upon admission and before
the procedure in the Hospitals, the Patient shall sign the commitment letter
favoring the Scheduled Hospital(s) confirming that in the event of cross
referral or additional diagnostic or treatment facility availed by the Patient,
the Patient will pay the said Hospital(s) the expenses thereof before leaving
the said Hospital. This time again this Website or ARIN MEDI TOUR PVT.LTD shall
have no role to play and the matter is within exclusive domain of the Patient
and the concerned Hospital.
(c) The Patient shall pay the
entire estimated cost(s) of treatment in advance to the said Hospital(s) and
undertakes further to pay the difference between the estimated cost and actual
cost of treatment to the said Hospital(s), if the situation so warrants against
the invoice/bill raised by the Hospital.
(d) The Patient undertakes to
clear all the pending bills towards cost of treatment carried out in India at
the time of discharge from the Hospital.
(e) In the event, the Patient,
after commencement of treatment, decline to continue the same for any reason
whatsoever, he/she shall communicate the same through the portal of ARIN MEDI
TOUR PVT. LTD. and any payment made by the Patient to the said Hospital(s) for
such treatment may be returned only after adjusting actual expenditure incurred
up to the time of stopping such treatment which shall be within the exclusive
domain of the concerned Hospital.
(f) The Patient undertakes
that he/she and their accompaniment shall abide by all rules and regulations of
the said Hospital(s) and also do not infringe any law(s) of India during the
period of treatment.
(g) In the event of the
patient availing services from ARIN MEDI TOUR PVT.LTD related to tour
management and arranging for the facilities with regard to hotel bookings,
stay, conveyance, ticketing and any other related facilities/services, the
patient shall pay an advance amount of 70% of the total cost to ARIN MEDI TOUR
PVT.LTD at the time of booking and remaining 30% at the time of his/her arrival
in India against the invoice raised by ARIN MEDI TOUR PVT.LTD towards such services rendered.
10. Charges to ARIN MEDI TOUR PVT.LTD
(a) ARIN MEDI TOUR PVT. LTD shall be entitled to receive from the Patient
charges related towards the tour management and other facilities relating to
hotel bookings, stay, conveyance, ticketing and any other related
(b) ARIN MEDI TOUR
PVT.LTD is also entitled to receive
service charges on account of rendering assistance to the Patient or his/her
accompaniment in getting extension of visa in the event of extended stay on
account of receiving medical treatment.
11. Exclusion of Liability
(a) ARIN MEDI TOUR
PVT.LTD or the said Hospital(s) shall
not be liable for death of the Patient during treatment, permanent/temporary
disablement of the Patient or any post treatment side effects and/or
(b) ARIN MEDI TOUR PVT. LTD shall not be liable for inappropriate/slow response
to the treatment by the Patient, which would entail sending him/her back to
(c) ARIN MEDI TOUR PVT.LTD is not a medical
referral service and does not endorse, recommend or approve any health care
provider or travel agency. We do not provide medical services and will not discuss
or advice you on the issues relating to medical treatment. We only facilitate
contact with and provide information about health care providers for your
desired medical treatment based upon their self related credentials without any
verification of licenses, accreditations, certifications or other permits and
approvals of the scheduled Hospitals.
(d) ARIN MEDI TOUR PVT.LTD shall
not be bound by any act or omission, which is done beyond the scope of this
Agreement by the Patient or his/her accompaniment.
This Agreement shall be terminated after 30 days of the
date the patient has entered into the Agreement. However, in case of a breach
of the terms of this Agreement or any violation of prevailing laws by the
Patient would automatically entitle the Website/ ARIN MEDI TOUR PVT.LTD to
terminate the Agreement instantly, without any notice.
The relationship/status that ARIN MEDI TOUR PVT.LTD and
Patient share with each other is only that of referring the patient to the
Scheduled Hospital(s) along with their queries, medical history/records/complete
health record of the said Patient(s) who are desirous of getting health
care/treatment in India and except this there is no other relation between the
parties except the one intended within the parameters of this Agreement. The
use of any content obtained through this website does not establish any Physician-Patient
relationship and any reliance/reference upon content obtained by you at or
through this site is solely at your own risk.
14. Governing Law & Jurisdiction
The provisions of this Agreement shall be governed by and
construed in accordance with Indian law. The rights and obligations of the
Parties under, or any and all disputes arising out of this Agreement, shall be
subject to the exclusive jurisdiction of the courts located at the city of
Kolkata, India. The User/Patient gives consent to the exclusive jurisdiction of
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